REFUND AND RETURNS POLICY

At TOPINSURE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a refund or return policy as outlined below.

Eligibility for Returns To be eligible for a return:

  • Items must be unused, undamaged, and in the original packaging.
  • You must provide proof of purchase (e.g., receipt or order confirmation).
  • Returns must be initiated within 30 days from the date of purchase.

Non-returnable Items Certain items are non-returnable, including:

  • Gift cards
  • Sale or clearance items
  • Products that are marked as final sale

Return Process

  1. Contact us at info@topinsure.click to request a return authorization.
  2. Provide your order details, including the order number and reason for return.
  3. Once approved, you will receive instructions on how to return the item. You are responsible for return shipping costs unless the item was defective or incorrect.

Refunds Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If the return is approved:

  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the item was damaged or incorrect.
  • Please allow up to 10 business days for the refund to process.

Exchanges We do not offer direct exchanges at this time. If you need a different item, you will need to return the original item and place a new order.

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Changes to the Refund and Returns Policy We may revise this policy from time to time. Any changes will be posted on our website with the updated “Last Revised” date.

Contact Us For any questions or concerns regarding our refund and returns policy, please reach out to us:

EFFECTIVE DATE: December 7, 2024